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BESPOKE & IN-COMPANY TRAINING

All of the training courses we run on a public basis can be run specifically for you at your premises. Usually we bespoke and brand such courses to you, depending on your objectives and requirements.

Our most popular courses are in the following areas:

  • Credit Control Training
  • Telephone Collections & Techniques
  • Collections Training
  • DSO Reductions / Improving Debtor Days & Cashflow
  • Litigation/Insolvency
  • Public Sector Debt Recovery
  • Social Care Debt
  • Data Protection Act

Finance sector specific

• Deal with Arrears & Forebearance

• Consumer Credit Legislation 

• Mortgage Arrears

• Treating Customers Fairly / Vulnerable Customers

• Motor Finance / Hire Purchase Collections 

• Induction Training for new Collections staff

• Train the trainer for ongoing internal staff training 

We also operate in areas regulated/monitored by the following bodies: 

• Financial Ombudsman Service (FOS)

• Financial Conduct Authority (FCA)

• Office Of Communications (OFCOM)

• Information Commissioner (ICO)

• Claims Management Regulator (CMR)

WHAT DO YOU RECEIVE FROM US ON AN IN-HOUSE TRAINING DAY?

All in-house training is bespoke to reflect your organisations policies, ethos and training requirements, the course(s) can be delivered during the daytime or evening hours, reflecting your operation.  

Course Attendees: 

- Take part in a relevant, focused and interactive training course

- Receive copy of course materials

- Receive a certificate of course completion

- Provide feedback on an anonymous basis

Our wide experience of providing the exact service required is based on the understanding that each customer has a unique requirement. We will provide you with a training proposal once we have understood and analysed your requirements in detail. 

We are happy to write a course that suits you or you may wish to “pick ‘n’ mix” from our public course schedule. 


WHAT DO WE CHARGE?

Contact us with an outline of your requirements, on a no-obligation basis; you may just be pleasantly surprised! We will quote you an all-in inclusive figure, which we will stand by.